Are you seeking a hybrid role that blends customer service with quality assurance in a regulated environment? City & Guilds, a trusted leader in skills development and vocational education, is currently recruiting for a Quality Executive on a 10-month fixed-term contract. If you’re detail-oriented, love problem-solving, and enjoy helping customers succeed, this is the opportunity you’ve been waiting for!
📌 Job Overview
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Job Title: Quality Executive
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Company: City & Guilds
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Location: Burntwood Office (Hybrid – 3 days in office, 2 remote)
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Contract: Fixed-term (10 months)
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Salary: £28,000 per annum
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Deadline: 4 July 2025 (or earlier, subject to volume of applications)
🧭 Role Summary
As a Quality Executive, you will play a key role in supporting City & Guilds customers—guiding them through onboarding, addressing their needs, and ensuring they comply with essential quality standards. You will work alongside internal teams to promote customer satisfaction while protecting the organisation from risk.
This role is perfect for someone with strong communication skills, a knack for organisation, and a desire to work in a professional and purpose-driven environment.
✅ Key Responsibilities
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Support customers during onboarding and provide ongoing quality assurance assistance.
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Respond to customer issues, troubleshoot problems, and ensure resolutions meet internal standards.
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Conduct risk assessments related to customers, products, and services.
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Balance commercial decisions with compliance and regulatory requirements.
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Participate in compliance investigations, quality audits, and internal projects.
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Help implement quality improvements across the business.
🧑💼 Who Should Apply?
You don’t need previous experience in a quality-focused role to apply!
City & Guilds welcomes applications from individuals with customer-facing or regulated sector experience. They are looking for people who:
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Have excellent written and verbal communication skills.
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Are proficient with Microsoft Office and digital tools.
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Can manage time effectively and adapt to changing priorities.
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Work well both independently and as part of a team.
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Can challenge the status quo and contribute to continuous improvement.
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Have a basic understanding of business and compliance needs.
🌟 Why Join City & Guilds?
City & Guilds is more than just a workplace—it’s a community that values inclusivity, collaboration, and professional growth. By joining their team, you’ll benefit from:
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💼 Competitive Salary – £28,000 per year
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📅 Generous Leave – 25 days annual leave + bank holidays
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🏥 Benefits Package – Pension plan, private medical insurance, and more
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🤝 Flexible Working – Hybrid model offering great work-life balance
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💬 Inclusive Environment – Committed to diversity and being a Disability Confident employer
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🌍 Impactful Work – Contribute to transforming lives through education and training
📅 Important Application Information
The application deadline is 4 July 2025, but the vacancy may close early if enough quality applications are received. To avoid missing out, submit your application as soon as possible.
To apply, you’ll need to:
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Prepare your CV highlighting your communication, organisational, and IT skills.
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Complete the online application through the City & Guilds careers portal.
📣 Final Thoughts
Whether you’re starting your career in quality management or transitioning from a customer support role, this Quality Executive position is a fantastic opportunity to gain valuable experience within a prestigious organisation. City & Guilds is committed to supporting its employees and customers alike, ensuring that every interaction adds real value.
Don’t miss this chance to grow your career with a respected UK institution. Apply now and take your next step toward a rewarding professional journey!
🔗 Click Here to Apply
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